Queers leading the way to tourism recovery
Ed Salvato
Contributing Writer
Since the tragic events of 9/11 and the abrupt halt to travel that followed, about every 10 years, the tourism industry has been knocked back on its heels. The economic meltdown of 2008 and 2009 was even worse on the travel industry than 2001. And the COVID-19 pandemic is a once-a-century calamity exacerbated by the very things that make travel so enriching: large in-person events, meeting new friends at a hotel lounge, slaloming through a crowded bar in a far-flung city.
The travel industry rebooted before, and it will bounce back again soon. And if history is any guide, LGBTQ travelers will be leading the way.
Roger Dow, president and CEO of U.S. Travel Association, the Washington, D.C.-based organization representing all segments of travel in America, says, “Gays lead, and the rest follow. They’re adventurous and like new experiences. They have a penchant for travel far greater than their heterosexual counterparts. They travel more and spend more when they travel. They’re the darlings of the travel industry when it comes to spending and dollars.
“There are a lot of new areas travelers are going to explore,” he continues. “And the gay community will be there first.”
Recent history has demonstrated that LGBTQ travelers — especially those in dual-income-no-child households — are always among the first to travel after social and economic crises. Following 9/11 and again after the 2008/2009 financial crisis, destinations, hospitality companies and travel brands noticed that LGBTQ travelers were prioritizing tourism over other purchase decisions, helping fill airplanes, hotels and restaurants and animating destinations. So, they began to market to this segment in earnest. Smart travel marketers will note that this is happening again now.
We see — anecdotally and with the support of research by Community Marketing, Inc., Harris Interactive and IGLTA — that this segment travels in higher proportions and intends to book and execute travel in greater proportions than their non-LGBTQ counterparts.
The Power of LGBTQ Travel
Queer travelers tend to have more disposable income and more time to spend it, helping fill destinations and hotels, especially during the quieter periods when kids are in school. Being among the first to travel safely, this resilient segment grants permission to others that they can return to travel safely, too. The LGBTQ segment has always been disproportionately present in online platforms, which provide a safer way to meet and interact with others in an otherwise potentially anti-LGBTQ world. They also help achieve travel marketers’ goals by experiencing more, creating social media content and generating buzz.
LGBTQ travelers display intense loyalty to brands that welcome and include them. There are also surprising halo effects: By signaling welcome to this group, marketers send a sign of inclusiveness to other overlooked and marginalized segments, like Black and LatinX travelers, and the family and friends of queer people are also positively motivated by outreach to LGBTQ people.
Finally, these messages resonate strongly with millennial and Gen Z audiences who plan their travel — as well as plot their careers — to destinations and at hospitality brands whose missions align with their more inclusive values.
The segment has also demonstrated a strong affinity for cruises of all sorts, including all-gay or all-lesbian cruises, LGBTQ groups on mainstream cruises, and simply joining mainstream cruises as a same-sex couple or in small friend groups. While cruise vacations are still on a pandemic-induced pause in the U.S., cruise companies — including Carnival, Celebrity, Cunard, Uniworld and the brand-new Virgin Voyages — have all firmly established LGBTQ travelers as a core segment.
Travel safety experts
One reason queer travelers are uniquely suited to help power the return of travel during this crisis has to do with their decades of experience living under the ever-looming shadow of the HIV/AIDS pandemic, during which they learned the importance of risk mitigation for the good of all. Wearing masks to protect yourself and others resonates with a community that understands the importance of condoms and pre-exposure prophylaxis (PrEP).
According to Randle Roper, co-founder and CEO of VACAYA Full-Ship and Full-Resort LGBT+ Vacations, “[Our] guests showed incredible resilience by traveling safely during the pandemic, and they proved they could adapt to live with health protocols that would keep each other and their loved ones back home safe.”
Travel safety is organically entwined with the LGBTQ community’s DNA. In 70+ countries, many popular with LGBTQ travelers, homosexuality is criminalized. That includes 11 countries in which death is the punishment meted out for those convicted of homosexuality and other “crimes” of sexual and gender non-conformity. Same-sex couples might receive awkward and uncomfortable service when checking into hotels with a single bed or even simply existing in places where everyone’s assumed to be heterosexual. When a lesbian boards a plane with her legally-married wife and their legally adopted children, they could land in a destination where their marriage license is void and their legal guardianship of their kids is in question.
Trans and non-binary travelers, especially those of color, may encounter challenges including lack of safe bathroom access, awkward encounters at TSA security and even outright hostility and worse in any public setting. In the face of all this, queer people still explore and have a lot to teach the rest of the world about how to travel with intent and joy while maintaining their own safety and that of the community around them.
LGBTQ travelers can also show the world how best to support the tourism and hospitality industries in ways that also strengthen their own communities. “LGBTQ consumers have the power to make change and support LGBTQ-friendly companies and destinations by choosing to spend their travel dollars with those that support our community,” says Jeff Guaracino, co-author of the Handbook of LGBT Tourism and Hospitality. “LGBTQ-owned hotels, bed and breakfasts, tour companies, bars and restaurants, festivals and destinations have been especially hard hit by COVID, and as a community, we can support LGBTQ-owned and friendly businesses and their employees by spending our travel dollars with them first.”
NYC-based Ed Salvato is a freelance travel writer, instructor at NYU and the University of Texas at Austin’s NYC Center, and an LGBTQ tourism marketing consultant.